betwinner Privacy Policy

1Information We Collect

betwinner collects personal information from you directly — when you register, verify your account, make transactions, or contact support — and indirectly through your use of the platform. The categories of data we collect include:

2How We Use Your Information

The information we collect is used to operate and improve the betwinner platform and to fulfil our obligations to you as a player. Specifically, your data is used for the following purposes:

• Creating and managing your account, including identity and age verification (KYC).
• Processing your deposits and withdrawal requests in Philippine Peso.
• Providing access to the betwinner platform — sports betting, slots, live casino, and eBingo.
• Sending OTP codes and security notifications related to your account activity.
• Communicating with you about your account, transactions, or support requests.
• Detecting and preventing fraud, suspicious activity, or abuse of the platform.
• Monitoring responsible gaming indicators and applying self-exclusion or limit settings where applicable.
• Improving the platform experience based on aggregated usage data.

betwinner does not use your personal data for unsolicited third-party marketing. If we contact you with information about promotions or platform updates, this will be through channels you have consented to during registration.

3Who We Share Your Data With

betwinner does not sell your personal data to third parties. We may share your information only in the following limited circumstances:

• Payment processors: To process your deposits and PHP withdrawal requests through bank transfer, mobile banking, or local e-wallets. These processors handle transaction data under their own privacy and security frameworks.
• Identity verification services: To complete KYC checks when required by the platform or where a withdrawal request triggers a verification step.
• Technology and platform providers: Service providers who support platform infrastructure, game content delivery, or security systems. These parties are contractually required to handle your data only as instructed by betwinner.
• Legal and regulatory requirements: Where disclosure is required by applicable law or in response to a valid legal process. betwinner will not disclose data voluntarily beyond what is legally required.

4How We Keep Your Data Secure

betwinner uses a combination of technical and procedural measures to protect your personal information from unauthorised access, disclosure, alteration, or loss.

• SSL encryption is used across the entire platform. All data transmitted between your device and betwinner's servers is encrypted in transit.
• OTP-based authentication adds a second layer of security to login and sensitive account actions, reducing the risk of unauthorised access even if your password is compromised.
• Access to player data within betwinner's systems is restricted to authorised personnel on a need-to-know basis.
• Systems are monitored for unusual activity, and security practices are reviewed regularly.

While we take these measures seriously, no online platform can guarantee absolute security. We encourage you to keep your login credentials private, enable OTP on your account, and contact us immediately if you suspect any unauthorised access.

5Your Rights as a Player

As a player based in the Philippines, you have rights over your personal data held by betwinner. These include:

• Access: You can request a summary of the personal data betwinner holds about you.
• Correction: If your data is inaccurate or outdated, you can request that it be corrected. You can update basic account information directly through your account settings.
• Deletion: You can request that your personal data be deleted, subject to any legal or operational obligations that require us to retain certain records (such as transaction history for a defined period).
• Objection to processing: You can object to certain uses of your data, particularly for any direct marketing purposes.
• Account closure: You may close your betwinner account at any time by contacting support. Closure will trigger a review of which data must be retained and which can be deleted.

To exercise any of these rights, contact betwinner support using the email address listed on this site. We will respond to valid requests within a reasonable timeframe.

6Cookies and Tracking

betwinner uses cookies and similar tracking technologies to support platform functionality and improve the user experience. Cookies are small data files stored on your device when you visit the platform.

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and cookies that maintain your account state between pages.
• Analytics cookies: Used to understand how players use the platform — which pages are most visited, how sessions flow, and where players encounter difficulty. This data is aggregated and not linked to individual identities.
• Security cookies: Used to detect and prevent fraudulent or bot-driven activity on the platform.

Most web browsers allow you to control cookies through settings. Disabling essential cookies may affect your ability to use the platform normally. Disabling analytics cookies will not prevent you from using betwinner but may affect our ability to improve the experience over time.

7How Long We Keep Your Data

betwinner retains your personal data for as long as your account is active and for a period after closure to meet any legal, regulatory, or operational obligations. In general:

• Account and identity data is retained for the duration of your account and for a defined period following closure.
• Transaction records — including PHP deposits, withdrawals, and betting history — are kept for a period required to support financial record-keeping obligations.
• Support communications are retained for a reasonable period to support continuity in case of follow-up queries.
• Analytics data is retained in aggregated, non-identifiable form and is not subject to the same deletion timelines as personal account data.

When the retention period for a category of data expires, it is deleted or anonymised in a way that prevents re-identification.

8Changes to This Policy

betwinner may update this Privacy Policy from time to time to reflect changes in platform practices, technology, or applicable laws. When we make material changes, we will notify registered players through a notice on the platform or via the contact details associated with their account, where practicable.

The version of this policy currently published on this page is the version in effect. We recommend checking it periodically. Continued use of the betwinner platform after a policy update indicates your acceptance of the revised terms.

If you have questions about this Privacy Policy or want to exercise any of your data rights, please reach out to betwinner through the support email address shown on this site.